Module 2: Communication and Engagement Approaches

Overview
Curriculum
  • 3 Sections
  • 22 Lessons
  • 1h 20m Duration
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Section 1: Inclusive Communication Principles
5 Lessons
  1. Introduction
  2. Lesson 1.1: Communication Fundamentals
  3. Lesson 1.2: Role-specific Practice
  4. Lesson 1.3: Guided Role Mapping Micro-Practice Activity
  5. Lesson 1.4: Key Takeaways
Section 2: Tone and Validation
9 Lessons
  1. Introduction
  2. Lesson 2.1: Tone and Approach
  3. Lesson 2.2: Activity: Interactive Branching Scenario
  4. Lesson 2.3: Listening Activity – Find the right tone
  5. Lesson 2.4: Validation – Based Communication
  6. Lesson 2.5: Responding to Confusion
  7. Lesson 2.6: Avoiding Over-Correction
  8. Lesson 2.7: Supportive Prompting
  9. Lesson 2.8: Key Takeaways
Section 3: Plain Language Practice
8 Lessons
  1. Introduction
  2. Lesson 3.1: Plain Language Principles
  3. Lesson 3.2: Rewriting Lab
  4. Lesson 3.3: Welcome Script Builder
  5. Lesson 3.4: Key Takeaways
  6. Lesson 3.5: Knowledge Check
  7. Lesson 3.6: Readings and Resources
  8. Module 2 Complete!

This module provides practical communication strategies for meaningful and respectful engagement with visitors living with dementia. It covers tone, language, and interpersonal skills for cultural sector professionals in museums, galleries, theatres, concert halls, and other cultural venues.

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